Last updated: 02- March-2026

Who We Are
Filogina is an online store offering lingerie, related physical products, and digital masterclasses.

Business details:
Business name: Filogina
Legal form: Sole proprietorship (eenmanszaak)
Registered in: The Netherlands
Chamber of Commerce (KvK): 99945312
Email address: info@filogina.com
Website: www.filogina.com
Academy platform: academy.filogina.com

Filogina acts as the data controller for the personal data described in this Privacy Policy.

Scope of This Policy
This Privacy Policy applies to:
• Visitors of www.filogina.com
• Customers purchasing physical products
• Customers purchasing digital masterclasses
• Users of our LearnWorlds academy platform
• Newsletter subscribers
• Anyone contacting us

Personal Data We Collect
We may collect and process the following categories of personal data:

A. When You Place an Order (Physical Products)
• First and last name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment status

Payment data is processed securely via third-party payment providers.
We do not store full credit card information.

B. When You Create an Account
• Name
• Email address
• Encrypted password
• Account activity

C. When You Purchase a Masterclass (Digital Content)

Through our academy platform hosted by LearnWorlds, we may process:
• Name
• Email address
• Login credentials
• Course enrolment data
• Course progress
• Completion status
• Certificates
• Quiz results
• Community comments or interactions

D. When You Use Our Website
• IP address
• Browser type
• Device information
• Referring website
• Pages visited
• Website behaviour
E. Newsletter & Marketing

If you subscribe:
• Name
• Email address
• Marketing preference

Legal Basis for Processing (GDPR)
We process personal data based on the following legal grounds:

1. Performance of a Contract
• Processing and delivering your order
• Providing access to digital masterclasses
• Customer service

2. Legal Obligation
• Tax administration (7-year retention under Dutch law)
• Financial record keeping
• Fraud prevention

3. Legitimate Interest
• Website optimisation
• Fraud detection
• Improving services
• Internal analytics

4. Consent
• Newsletter subscriptions
• Marketing emails
• Advertising cookies

You may withdraw consent at any time.

Digital Products & Right of Withdrawal
When purchasing digital content (e.g., masterclasses), delivery begins immediately after purchase.

By completing the purchase, the consumer:
• Explicitly consents to immediate performance of the contract; and
• Acknowledges that the right of withdrawal is lost once access to the digital content has been granted.

Payment Processing
Payments are processed via third-party payment providers integrated with Shopify and/or LearnWorlds.
We do not store complete credit card information.
Payment providers may perform fraud checks or credit assessments under their own privacy policies.

Hosting & Service Providers
Shopify (Webshop Hosting)
Our webshop is hosted by Shopify Inc.
Shopify provides the e-commerce infrastructure allowing us to sell products.
Your data may be stored via Shopify’s secure data storage systems.
Shopify may process data outside the European Economic Area (EEA). Where applicable, appropriate safeguards such as EU Standard Contractual Clauses (SCCs) are applied.
More information can be found in Shopify’s Privacy Policy.

LearnWorlds (Course Platform)
Our digital courses are hosted by LearnWorlds Ltd.
LearnWorlds acts as a data processor on our behalf and processes personal data necessary to provide course access and learning functionality.
Data may be stored on LearnWorlds servers and processed outside the EEA. Appropriate safeguards such as:
• EU Standard Contractual Clauses (SCCs)
• Adequacy decisions

are applied where required.

More information is available in LearnWorlds’ privacy documentation.

Data Processing Agreements
We have concluded Data Processing Agreements (DPAs) with all third-party processors in accordance with GDPR.

Data Retention
We retain personal data only as long as necessary:
• Order and invoice data: 7 years (Dutch tax obligation)
• Account data: Until account deletion request
• Masterclass access data: As long as access remains active
• Customer service communication: Up to 2 years
• Newsletter data: Until you unsubscribe
• Analytics data: According to cookie settings

Sharing Personal Data
We do not sell your personal data.
We share data only where necessary with:
• Payment providers
• Shipping partners
• Shopify (webshop hosting)
• LearnWorlds (course hosting)
• Email marketing providers
• Analytics providers
• Legal or tax authorities (if required by law)

All processors operate under GDPR-compliant agreements.

International Data Transfers
Some service providers (e.g., Shopify, LearnWorlds, Google, Meta) may process data outside the European Union.
In such cases, we ensure appropriate safeguards including:
• EU Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other approved GDPR mechanisms

Cookies
Filogina uses:
• Functional cookies (necessary for website operation)
• Analytical cookies (to improve performance)
• Marketing cookies (only with your consent)

Upon your first visit, you are asked for consent for non-essential cookies.
You may withdraw consent at any time via your browser or cookie settings.

Children
Our website and academy are not intended for individuals under the age of 16.
We do not knowingly collect personal data from minors without parental consent.
If you believe a minor has provided personal data, please contact us.

Your Rights Under GDPR
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Withdraw consent
• Data portability
• Lodge a complaint with a supervisory authority

In the Netherlands, complaints may be filed with:

Autoriteit Persoonsgegevens
www.autoriteitpersoonsgegevens.nl

To exercise your rights, contact:
Info@filogina.com

We may request identification to verify your request.

Data Security
We implement appropriate technical and organisational measures to protect personal data against:
• Unauthorised access
• Loss
• Misuse
• Alteration

We use SSL encryption and secure Shopify and LearnWorlds infrastructure.

Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.